How to contact Digido loan customer service

When facing loan inquiries or account concerns, it is vital to know the proper way to reach support.

Digido provides several official channels for customer service in the Philippines, helping borrowers navigate their needs effectively.

This article outlines how applicants and borrowers can contact Digido’s support team, ensuring questions are addressed quickly and accurately.

Understanding Digido’s official communication pathways can prevent frustration from misdirected calls or emails.

Whether residents need assistance via phone, email, or live chat, knowing all available options and their availability windows ensures smoother support interactions and a more reliable experience.

Official Customer Support Channels

Digido operates a centralized Support Center that can be reached through multiple formal channels.

The main contact options include an email address – [email protected] – and telephone hotlines: landline (02) 8876‑8484 and mobile 0917‑307‑3081, available Monday through Friday, 8 AM to 5 PM (local time).

These channels offer structured assistance for general queries and loan-related concerns.

Additionally, for borrowers who prefer instant help, Digido supports live chat within their website or mobile application.

Selecting the chat feature connects users directly to a customer care agent in real-time, enabling fast responses and solutions without waiting on hold or drafting emails.

Alternative and Regulatory Contact Info

For more formal or regulatory-grade interactions, Digido provides additional contact points.

The Securities and Exchange Commission (SEC) contact center — which oversees compliance — is reachable at 0926‑017‑0248 or via [email protected].

This path is especially useful for serious concerns or escalation when standard support does not resolve certain issues.

Moreover, Digido’s official address within their user agreement is listed as Cyberpark Tower 1, Gen. Aguinaldo Avenue, Cubao, Quezon City, Philippines.

While not a customer support line, it reinforces Digido’s legitimacy and provides a physical reference for formal correspondence. (Digido)

Best Practices When Reaching Out

Before contacting support, it is helpful to prepare relevant information to make the conversation efficient.

Gather your application reference number, registered mobile number, and loan details (e.g., amount, date, repayment status).

Having this ready enables customer service to locate your account swiftly and provide accurate guidance.

Now, a brief narrative explanation introduces the list that follows: Outlining the recommended steps ensures clarity on how to proceed appropriately.

Then the list appears, and it concludes with a reinforcing paragraph to return to narrative flow:

Steps to take before contacting Digido customer support:

• Check the Help or FAQ section on the Digido website or app to find immediate answers.
• Use live chat inside the site/app when available to get instant assistance.
• If your issue isn’t resolved via chat, send a detailed email to [email protected] during business hours.
• For urgent matters during support hours, call the hotline at (02) 8876‑8484 or 0917‑307‑3081.
• For compliance-related concerns or unresolved issues, copy SEC via [email protected] or call 0926‑017‑0248.

After the list, it’s clear that preparing these steps reduces delays and establishes a smoother communication process.

Knowing where to start prevents misdirected attempts and helps borrowers resolve their issues faster.

What to Expect When You Contact Support

Once contact is initiated, response times vary depending on the channel and timing. Live chat often provides the quickest turnaround, typically with instant engagement.

Email support usually responds within business hours, depending on workload and query complexity.

If calling by phone, queue times may occur during peak hours, especially in the morning or before cut-off at 5 PM.

It’s advisable to reach out early in the day and have all pertinent information on hand.

For regulatory escalations via SEC channels, the process may involve additional documentation or longer response times, but understands the seriousness of such concerns.

FAQ – Frequently Asked Questions

Q: What is the official email for contacting Digido support?
The official email is [email protected], used for inquiries ranging from loan application help to account issues.

Q: Which telephone numbers can I use to reach Digido customer service?
You may call (02) 8876‑8484 (landline) or 0917‑307‑3081 (mobile). These are operational Monday to Friday, 8 AM to 5 PM.

Q: Is live chat available with Digido?
Yes, Digido offers a live chat feature on both their website and mobile app for quick, real-time support.

Q: How can I escalate the issue if regular support doesn’t help?
For escalations, contact the SEC via 0926‑017‑0248 or [email protected], especially for compliance-related or serious concerns.

Q: Does Digido provide a physical office address for correspondences?
Yes, the address listed in the user agreement is Units P107003R–P107008R, Level 7, Cyberpark Tower 1, 60 Gen. Aguinaldo Ave., Cubao, Quezon City, Philippines.