How to contact OLP loan customer service
Knowing how to contact OLP loan customer service is essential for every borrower in the Philippines.
While digital loans are convenient, questions about repayment, account access, or verification may arise at any time.
Reliable customer support gives borrowers the confidence that help is available whenever needed, ensuring smoother loan management.
Why Customer Service Matters
Customer service is the backbone of any lending relationship. It reassures borrowers that their concerns will be addressed, from simple billing questions to urgent payment issues.
With clear support channels, borrowers can resolve problems quickly, prevent misunderstandings, and build trust in the lender.
Official Contact Details
Borrowers should always use official communication channels to guarantee safe and accurate responses.
OLP Loan provides multiple touchpoints:
- Email: [email protected]
- Office Address: 601 Summit One Office Tower, 530 Shaw Boulevard, Barangay Highway Hills, Mandaluyong City, Philippines
- SEC Registration: CS201726430
- Certificate of Authority: 1181
- Official Website: onlineloanspilipinas.ph
These details confirm that the company is legitimate and registered under Philippine regulations.
Phone and Email Support
Email is the most reliable method for contacting OLP loan customer service. Borrowers can send inquiries to [email protected], attaching their loan reference number and registered phone for faster resolution.
Although OLP focuses on digital platforms, borrowers may occasionally be provided with hotlines for urgent concerns. Always confirm phone numbers from the official website to avoid scams.
Mobile App Assistance
The OLP mobile application is available on both Google Play and the Apple App Store.
Through these apps, borrowers can apply for loans, track repayment schedules, and contact support directly.
In-app support ensures that requests are linked to borrower accounts, helping agents respond more efficiently.
Using official app platforms also helps borrowers confirm the legitimacy of the service.
Social Media Channels
OLP Loan maintains active profiles on social media to connect with borrowers. These channels are useful for quick questions and updates but should not replace email for sensitive matters.
- Facebook: facebook.com/onlineloanspilipinasofficial
- Instagram: instagram.com/olp.ph
Borrowers are encouraged to check verification badges before sharing personal details online.
Office and Mailing Address
For those who prefer physical correspondence, OLP’s office is located at Summit One Tower in Mandaluyong City.
While the company operates primarily online, having a registered office strengthens transparency and credibility. This address also serves as a reference point for regulatory compliance.
Response Times and Expectations
Response times vary depending on the channel. Emails are usually answered within one to two business days.
App inquiries may be resolved more quickly since support agents can access account details instantly.
Social media replies are often fast but typically redirect borrowers to email or app support for formal issues.
Tips for Clear Communication
Borrowers can improve response times by preparing key details before contacting support.
Important steps include:
- Use the registered email and phone number tied to your loan account.
- Provide loan reference numbers at the start of your message.
- Write short, clear sentences when describing issues.
- Save copies of emails or chat transcripts for future reference.
These practices make it easier for agents to verify information and resolve problems.
Escalation Through Regulators
If issues remain unresolved, borrowers can escalate complaints through Philippine regulatory bodies.
The Bangko Sentral ng Pilipinas supervises financial systems, while the Philippine SEC regulates financing companies and online lending platforms.
These agencies provide official channels for consumer protection.
Escalating complaints should be a last resort, but knowing these options exist gives borrowers additional confidence.
Next Steps After Contacting Support
After resolving an issue with OLP customer service, borrowers should update records, confirm repayment schedules, and keep communication lines open.
Responsible communication ensures smoother future transactions and demonstrates commitment to repayment.
Borrowers who maintain clear communication often enjoy easier access to repeat loans and faster processing times.
Moving Forward with Confidence
Understanding how to contact OLP loan customer service allows borrowers to feel supported throughout the lending journey.
With multiple official channels, including email, mobile apps, and verified social media, help is always within reach.
Reliable support not only solves problems but also strengthens the relationship between borrower and lender.
By reaching out responsibly and using official resources, Filipinos can borrow with greater peace of mind, knowing they are supported every step of the way.
Frequently Asked Questions
1. What is the official OLP Loan email?
The verified email is [email protected].
2. Where is OLP Loan’s office located?
The office is at 601 Summit One Office Tower, 530 Shaw Boulevard, Mandaluyong City.
3. Can I use the mobile app to contact customer service?
Yes. Both the Android and iOS apps provide support options linked directly to your account.
4. Does OLP Loan have social media support?
Yes, borrowers can message verified accounts on Facebook and Instagram for assistance.
5. How fast is email response time?
Most emails receive replies within one to two business days.